Please find below our revised Terms & Conditions which are effective immediately:
Terms and Conditions for the hiring of Cats Whiskers services:
1. CONFIRMING BOOKING: Returning the signed green Booking Confirmation Form along with a deposit will confirm your booking date and time. A stamped addressed envelope is enclosed for this purpose.
The deposit amount for this booking is £xx which is 30% of the booking fee or £25, whichever is the larger value.
If not received by xx/xx/2010, Cats Whiskers reserve the right to offer this date and time to other enquirers. / This booking is verbally agreed and returning the signed green Booking Confirmation Form will confirm it.
2. CANCELLATION / RESCHEDULING: If you need to cancel this event please inform the office immediately.
If you are cancelling the event within 48 hours of the start time you must speak directly with the Duty Manager on 07906 759610.
Deposits are non-refundable, however at the discretion of Cats Whiskers it may be transferred to a rescheduled date if that date is within three months of the original booking and we have staff available.
If a booking is cancelled within seven days of the booking date, 60% of the total booking fee will immediately become payable and an invoice will be issued. This increases to the full booking fee if the booking is cancelled within 48 hours of the booking start time.
3. PAYMENT: The balance of £50 is due in cash or by cheque on arrival at the event. / The balance of £50 is due within 30 days of the event. BACS details will be available on our invoice. All cheques should be made payable to “Helen Eyre”.
4. OUTSTANDING PAYMENTS: Cats Whiskers will rigorously pursue any late or outstanding payments and use all legal options at our disposal. This may include charging interest on late payments and claiming compensation for debt recovery costs as defined by the Late Payment of Commercial Debts (Interest) Act 1998.
5. STAFFING: Please note that we cannot promise a specific artist(s). We will select the best artist available that is suitable for your needs and inform you of their name prior to the event. Whilst we will endeavour to paint every child at your event an artist’s average speed allows for between 10 - 12 faces per hour. Please do not ask us to disappoint any children due to lack of artists or time booked.
In the event that your allocated artist is unwell or incapacitated on the day of your booking, we will endeavour to find a replacement member of staff. However if this is not possible you will be advised as soon as is practicable and your deposit will be refunded in full.
6. FORCE MAJEURE: Cats Whiskers will not be liable for failure to perform our obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, extreme weather conditions or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
7. CODE OF PRACTISE / IMPORTANT INFORMATION: The Cats Whiskers Face Painting Code of Practise is attached to the reverse of this document. Please make sure you are familiar with its contents as it forms part of our contractual agreement with you. Also enclosed is an ‘Important Information’ document which will detail safety information and removal instructions for the products that we will be using at your event. Please take the time to read this information.
8. SUITABILITY OF VENUE / SHELTER & USE OF GAZEBO: Our staff require a safe, well lit and sheltered dry position from which they can operate. By signing the booking confirmation you are agreeing to provide this for them. We reserve the right, at no financial penalty to ourselves, for our staff members to remove themselves from a situation where they feel that they or those enjoying the services that we offer are unsafe.
At outdoor events where shelter is not already provided we may be able to supply our own branded gazebo. This is a substantial piece of equipment and consequently if only one person is booked we would request that the organisers provide an assistant to help our member of staff put up and take down the Gazebo safely.
9. LONE WORKING / BREAKS: Staff are entitled to comfort breaks during their working hours. Where staff are working for more than four hours they are entitled to at least a thirty minute rest break. Where two or more staff are booked, staff will manage breaks so that there is an uninterrupted service to your clients.
Where only one member of staff has been booked we request that they are never left alone with the children and that another adult is always present. During break times for lone workers the event organisers must ensure that the working environment and kit of our staff remains safe and secure.
10. SMOKING POLICY: The Smokefree (Premises and Enforcement) Regulations apply to all of our staff and consequently we respectfully remind our clients that all venues our staff are working in, including private homes, must remain smoke free for the duration of our work there.
11. DATA PROTECTION POLICY: Your information will only be used for Cats Whisker’s Face Painting’s administrative purposes. We may send occasional information regarding our services and a bi-annual newsletter. If you do not wish to be sent any information other than that pertaining to a booking, please advise our office staff.
More soon.
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